Emergency Procedures

Tenants with emergency situations can call 674-9996 or 1-800-300-6713 (toll free) 24 hours a day for assistance. 

When calling, tenants must leave their name, address, phone number (or contact number where they can be reached) and details describing the problem.

Emergency situations include, but are not limited to the following: no heat, no electricity, no hot water, leaking hot water tank, ruptured pipe, leaking roof, sewer backup or plugged toilet, locked out of unit with no spare key available, natural gas odour, damage due to vandalism or break and enter causing security concerns, unusual noise disturbances, and electrical problems such as sparks or no power to refrigerator or stove.

Emergencies requiring medical, police or fire department assistance (including carbon monoxide detector alarms) should immediately be phoned into 911.

All other problems should be reported to the Native People of Sudbury Development Corporation office during regular business hours or sent by email to the address listed on the contact us page.